Switchboard Operator (Locum)

i). Job Purpose:  To efficiently manage the hospital switchboard by handling and directing calls, responding to enquiries, and facilitating timely communication while maintaining professionalism, confidentiality, and excellent customer service.

ii). Duties and Responsibilities

1. Call Handling & Communication
   • Answer all incoming calls promptly, courteously, and professionally.
   • Route calls accurately to the appropriate departments or individuals.
   • Take and relay messages clearly and correctly when necessary.
   • Handle emergency calls efficiently in accordance with hospital procedures.
2. Information Desk Support
   • Provide accurate information about hospital services, visiting hours, and contact details.
   • Direct walk-in clients to the appropriate service points when stationed at the reception area.
3. Coordination & Escalation
   • Liaise with departments (clinical and non-clinical) to ensure quick response to urgent queries.
   • Escalate unresolved or sensitive issues to supervisors in a timely manner.
4. Call Log & Reporting
   • Maintain a record of all calls as per hospital communication protocols.
   • Report any technical issues with phone lines or equipment to the IT team promptly.
5. Emergency Response Support
   • Assist in coordinating internal communication during medical or operational emergencies.
   • Activate emergency call systems and contact on-call staff when necessary.
6. Professional Conduct
   • Maintain a calm and friendly demeanor, especially under pressure.
7. Any other duty from time to time

iii). Qualifications

1. Education

• Diploma in communications or telephone operations.

2. Job Experience

• 1-year experience in Telephone Operations.

iv). Key Competencies – Skills/ Knowledge/ Aptitude

• Excellent customer care skills.
• Good interpersonal skills.
• Effective communication skills.

Location: AAR Hospital, Kiambu road
How to Apply: To send application letter and CV ONLY to recruitment@aarhospital.com

Shortlisting will be done on a rolling basis, and only shortlisted candidates will be contacted.